Privacy Policy

Introduction

Webform takes your privacy seriously and considers it important for your data (hereafter “your data”) to be treated with the necessary care and confidentiality at all times. This Privacy Statement explains how our organization uses the personal data we collect from you and why. If you have any questions after reading this Privacy Statement, feel free to contact us at hi@webform.io. 

To avoid any misunderstandings, we would like to clarify that this Privacy Statement applies to the processing of personal data from:

• Creators: The person who creates and distributes forms.
• Website visitors: Persons who visit our marketing landing page.

Webform is a provider of this service, not the owner of the collected data. The creator (the person who sends out a form) is responsible for the data they collect and is thus the data controller of respondent data.

What Data Do We Collect

We collect the following data from Creators (who hold a Webform account and use our service) and Website visitors (who visit our website):

• Electronic identification data: including IP address, device & browser data, and location data.
  
• Information about your use of our website: including how you arrived at our website and the pages you visited.
  
• Registration Information: When you register for an account, we collect your first and last name, username, password, and email address.
• Billing Information: If you pay for a Webform service, we will ask for your billing details, name, address, and financial information depending on your payment method (stored by our payment service provider).
• Form Data: We store your form data (questions and responses) for you and provide tools for you to use concerning this data.

How We Use Your Data

Webform does not sell personal data to third parties or use it for marketing purposes or for serving advertisements. We have no interest in collecting non-anonymized data from anyone who isn’t a registered user of Webform.

We only collect your data with your consent or to:

• Deliver our service to you.
• Improve your user experience.
• Email you with essential product updates.
• Troubleshoot product functionality and fix bugs.
• Respond to legal requests or prevent fraud.

If you choose to connect your Google Account when using Webform's Google Sheets integration, we request access to your spreadsheets to provide you with the option to choose the destination sheet for the synchronization of form submissions. Webform’s use and transfer of this information adhere to Google API Services User Data Policy, including the Limited Use requirements.

Data We Share

We only share your information with our service providers who help us operate our business, in which case those third parties are required to comply with the GDPR framework.

Data Retention

If you are a Webform creator, we do not delete the data in your account. You are responsible for the period for which you store the data. You can delete data in your Webform account. If you are a respondent, you will need to ask the creator how long your responses will be stored in Webform. We honor all deletions, and all form data deleted by the form creator is permanently deleted from our backups within 90 days.

Your Data Protection Rights

As our Privacy Policy states, if you’ve submitted your data through a Webform form, the creator of that form is responsible for this data. Webform only processes this data on the creator’s behalf. Webform creators can exercise their rights directly with us, but respondents should contact the person or organization that created the form. If this isn't possible, please contact us. We'll help in any way we can.

Rights of the Creator:

• Right of Access: Creators have the right to know if their data is being processed by the owner, obtain disclosure regarding certain aspects of the processing, and receive a copy of the data undergoing processing. If you wish to exercise your right to access the data we store about you, please contact us, and we will be happy to assist you.
• Right to Rectification: Creators have the right to verify the accuracy of their data and request that it be updated or corrected. You can manage your account and billing details from your Account settings.
  
• Right to Restrict Processing: Creators have the right, under certain circumstances, to restrict the processing of their data. In this case, the owner will not process the data for any purpose other than storing it. If you exercise this right, we will store your personal information and will not carry out any active processing until your issue is resolved.
• Right to Erasure: Creators have the right, under certain circumstances, to have their data erased by the owner. If you wish to cancel your account, you can do so from your My Account page, which will delete all forms and responses associated with it. Please note that once deleted, data cannot be recovered. If you want us to erase your data, please contact us.
• Right to Data Portability: Creators have the right to receive their data in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another service without hindrance. You can export form data from your Webform dashboard in CSV format.
• Right to Object: Creators have the right to bring a claim before their competent data protection authority. If you wish to exercise your right to object to the data we store about you, please contact us, and we will be happy to assist you.

Marketing

If form creators register with Webform, we may send them emails about company news, updates, related product or service information, etc. Form creators always have the right to opt out of these email communications.

Cookies

Cookies are small text files that are placed on your computer or mobile device by websites you visit. They are widely used to make a website work or work more efficiently, as well as to provide information to the owners of the site. Webform uses cookies to improve your experience on our website and with our product. For more information, visit our cookie policy.

Users' Acceptance of These Terms

‍By using Webform, form creators signify their acceptance of this policy. If form creators do not agree to this policy, they should not use Webform. Users' continued use of Webform following the posting of changes to this policy will be deemed their acceptance of those changes.

Changes to Our Privacy Policy

We can make changes to this Privacy Policy from time to time. In circumstances where a change will materially change how we collect or use your personal information or data, we will send a notice of this change to all of our account holders.

We keep our privacy policy under regular review and will place any updates on this web page.

Contact

Please use the following contact information for privacy inquiries:
Email to: hi@webform.io.